Your Privacy, Our Priority
At The Kitchen Lady, we’re passionate about creating stunning kitchens and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your data when you visit www.thekitchenlady.co.nz, book a consultation, or contact us. We comply with New Zealand’s Privacy Act 2020 and aim to make this policy simple and clear. Questions? Reach out anytime!
Last Updated: 6 May 2025
1. What We Collect
We collect only what we need to design your dream kitchen or answer your inquiries:
- Contact Info: Name, email, phone number, and address from consultation forms, contact forms, or trade inquiries.
- Project Details: Kitchen preferences (e.g., style, measurements) shared via forms or our Kitchen Style Quiz.
- Website Data: Anonymous info like IP address or browser type, collected via cookies or tools like Google Analytics to improve our site.
2. How We Use Your Info
We use your information to:
- Design kitchens, create custom joinery, or manage trade orders.
- Reply to your questions
- Send optional marketing emails with design tips or offers (unsubscribe anytime).
- Improve our website’s performance and user experience.
- Meet legal requirements, like tax records.
We won’t use your data for anything unrelated without your permission.
3. How We Keep It Safe
Your data is protected with care:
- Stored on secure, encrypted servers in New Zealand.
- Website uses SSL encryption for safe form submissions.
- Only authorized staff access your info, under strict confidentiality.
- Regular security checks to prevent risks.
If a data breach occurs, we’ll notify you and the Privacy Commissioner as required.
4. Who We Share With
We share data only when necessary:
- Service Providers: Tools like HubSpot (for consultations) or Google Analytics (for site stats) process limited data under privacy agreements.
- Trade Suppliers: Project details may be shared with suppliers for trade orders, with your consent.
- Legal Needs: We may share data if required by law (e.g., court order).
We never sell or share your info for others’ marketing.
5. Cookies
Cookies help our website work better, like saving your quiz answers or tracking popular pages. You can manage or disable cookies in your browser, but this may affect some features. Our cookie banner lets you opt out of non-essential cookies.
6. Your Rights
Under the Privacy Act 2020, you can:
- Access: See what data we have about you.
- Correct: Fix any errors in your info.
- Delete: Ask us to remove your data, unless we need it for legal reasons.
- Opt Out: Stop marketing emails via the unsubscribe link.
Email [email protected] or call 0277 868 993 to exercise these rights. We’ll respond within 20 working days. You can also contact the Privacy Commissioner at www.privacy.org.nz if needed.
7. How Long We Keep Data
We keep data only as needed:
- Consultation/project data: 7 years for warranties and tax purposes.
- Website analytics: Up to 2 years, anonymized.
- Marketing data: Until you unsubscribe, then deleted within 30 days.
We securely delete or anonymize data when it’s no longer needed.
8. Data Overseas
Most data stays in New Zealand, but some tools (e.g., Google Analytics) may process data in the US. We ensure these providers meet NZ privacy standards. Contact us for details if you’re curious.
9. Policy Updates
We may update this policy to reflect new services or laws. Major changes will be announced via email or our website. The latest version is always here, dated above.
10. Get in Touch
Questions about your privacy? Contact us:
- Email: [email protected]
- Phone: 0277 868 993
- Post: Unit 4/44 Paerangi Place,
Tauriko, Tauranga 3171,
New Zealand
Our team is here to help.
Thank you for trusting The Kitchen Lady with your kitchen dreams and your data. We’ll keep both safe while creating spaces that spark joy!